PC
Peter C

1 reviews | Active since Nov 2016

28 Feb 2019, 17:58

Do not purchase from LOOOT who are doing business cynically, and don't recognize a genuine right to return when buying online (product unseen).

Loot have by-far the worst photos and almost no information on products on their website. I bought and expensive radio-cd player expecting a quality product with standard digital controls, only to discover it was cheaply made and had analog controls and switches like the 1980s. They have a phone number, a web process and an office for returns. I went through all these processes (barriers to returns), and was given different information at every one of those contact points. The bottom line is that if you manage the return they will take a 15% 'Handling Fee' no matter what (even if you drive the item back to their warehouse).

Use takealot who are not doing business cynically, and recognize a genuine right to return when buying online (product unseen).

Notice also that they don't respond to clients complaints at all on platforms such as this.

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Replies (1)
PC
Peter C's update19 Mar 2019, 10:44
Reviewer Update
Nearly a month after returning my boxed, perfect condition, product to LOOT, they have written a number of emails to me indicating that I will be refunded immediately. But, of course, have made no such payment. DO NOT BUY FROM LOOT