1 reviews | Active since Oct 2012
do not fulfill their orders!!!!
2 weeks ago i ordered a product off the Loot website as a gift for my elderly mother(78) who love to make cards. It said that the product would need to be ordered but that expected delivery would be 1st October 2015. I have been checking the order on line to see the status and it still clearly said expected delivery 1st October. 2 days ago(30th September) i emailed Loot asking for an update. I received no answer. Today i emailed them again as the order has still not arrived and i finally received a response to say that there was no stock of this product even though they had stock when i ordered(as per their email) and had cancelled the order. 2 weeks!!!!!! Why did they not come back to me sooner? what must i do for a gift now? if they had told me sooner i could have made a plan but i need this for tomorrow!!! This is disgusting service and VERY unprofessional. Be careful ordering from loot....seems like they're keen to take your money but cannot fulfill the orders!!! I will never buy from them again!!! and will definitely not be recommending them to anyone i know or meet!!!
We truly regret the inconvenience and disappointment we have caused you.
At the time you ordered the item, our suppliers were showing that they had stock, and therefore we should have been able to obtain the item within the time we quoted. However, at the time our order was processed, this stock had depleted. Unfortunately, it is the nature of stock levels that they can change suddenly but we assure you we are definitely able to dispatch the absolute majority of orders within schedule. We are very sorry we were not able to secure one of these units for you and that we were unable to let you know sooner.
Please accept our humble apologies that we were not able to fulfil your order.
Sincerely,
Beryl Jearey.
Loot Customer Services Manager
We truly regret the inconvenience and disappointment we have caused you.
At the time you ordered the item, our suppliers were showing that they had stock, and therefore we should have been able to obtain the item within the time we quoted. However, at the time our order was processed, this stock had depleted. Unfortunately, it is the nature of stock levels that they can change suddenly but we assure you we are definitely able to dispatch the absolute majority of orders within schedule. We are very sorry we were not able to secure one of these units for you and that we were unable to let you know sooner.
Please accept our humble apologies that we were not able to fulfil your order.
Sincerely,
Beryl Jearey.
Loot Customer Services Manager