Disgusting customer service and long than a month wait on my product!!

I ordered a product via Loot on the 10th of January 2018. The expected delivery date said 7-11 days. After 11 days, Loot emailed me to say that the product will be arriving a little late and will contact me as soon as it arrives. I was happy with this as they emailed me to notify me and I did not mind waiting a few more days. Then 2 weeks past and I still did not receive my product nor did i receive an email from Loot regarding the progress thereof. I followed up and they then mentioned that my product will be dispatched on the 15th Feb. Fine so I waited again. The 16th Feb I then emailed to check where my product is and whether it will be delivered or not. Guess what, it still was not dispatched. At this point I was very unhappy and frustrated with the very bad service and the inconvenience caused by Loot. I then mentioned to Loot that this is unacceptable service and that they should give me the product and a refund for the inconvenience caused, as i waited longer than a month for my product to arrive, which is absurd. They refused to give me a refund. They only managed to dispatch it on the 20th Feb and I only received my product on the 22 Feb. I ordered quite a few things from Loot before and what is even more disappointing is that Loot was not willing to give me anything for the inconvenience caused and to keep me on as a happy client. I was really unhappy with the bad service. If you could not have refunded me, then at least do something to keep me on as a happy customer. Loot failed to do this!! I am sorry Loot, but I will not be purchasing from you ever again!!