Disgusting businesses Loot and Courier Company

In October I ordered a specific sports book for a very ill boy in Cape Town, for Christmas. In November Loot told me they could not source the book, although they advertised it and took my money. I then ordered a similar book as I was seeing the child on Christmas Day. I was promised delivery on the 15 December, then the 19 December and then the 22 December. When the book didn’t arrive on 23 December, I phoned Loot and was told they couldn’t get hold of the courier company as they had closed early. This was 16::00 on the 23rd. The lady at Loot said she would call me back. I waited till 17:00 and phoned Loot again.No answer, they had closed for Christmas. I got hold of a lady called Sithembiso who apparently was from the courier company. She told me “the parcel is marked returned on our side, Loot might have used another company for reattempt. we will communicate the issue to them” After threatening her with HellloPetetr she changed her story to “you might have the wrong company “ I went to Cape Town minus the book and to a heart-broken child. I am back in Joburg and have still not received the book or any form of communication from either Loot or the so-called Courier company. Today is the 27th December. No form of compensation can make up for this child’s heartbreak. I intend taking this matter further. The courier lady also referred to the courier company as “one of her businesses. People beware!