Disgraceful service !!! Never use them

I’m extremely frustrated and upset with Loot. I ordered an oven and gas stove at the beginning of the month. First of all I saw an adverti*****t for the product on sale. I contacted the store to check if the item was in stock and after hours of being sent from department to department I was told that their adverti*****t department had made a mistake and listed the product incorrectly! Surely Loot should have honoured the price listed or am I mistaken? The price had been up for weeks maybe months.

The next issue arose when I purchased the same item at the new price and they offered free shipping over R500. Nowhere did it state that appliances carry a delivery fee. Once you checkout delivery fees are added.

The call centre agents are rude, supervisors are disrespectful and disgraceful and apparently you cannot speak to management …. They don’t take calls?

I called today, 11 days after ordering and having no communication from Loot.

The agent who answered was Ebrahim. He understood my issue agreed that the service was not correct and said he would escalate the matter. I waited for him to “call” the supplier however he sent a message and to my absolute shock he told me his shift ended at 4pm which was in 6 minutes and he was leaving at exactly 4pm.

Maybe I’m wrong I’m in sales, doesn’t the customer come first? Surely he could wait 10 minutes extra and assist the client?

According to Ebrahim, “customers purchase from Loot on line, after buying Loot has no contact with clients until the item is dispatched from the warehouse or from 3rd party to a courier?” Apparently the “courier then makes contact with the customer for delivery.” I’m very confused with Loot’s failure to contact customers with regard to their outstanding deliveries. Surely Loot would want to look after their current customers and inform them about their orders as Loot continues to send out large amounts of product material wanting customers to buy additional products?

On numerous requests Ebrahim refused to transfer my call to a supervisor and would not provide Loots head office contact number.

An absolute disgrace. I am still waiting for the oven and Hobb to arrive.