Discussing follow up and unprofessional service during lockdown

I am fully aware of restrictions due to the Covid 19, However I am extremely disappointed in loot for how they have managed a situation.

I am currently pregnant and ordered a pram, cot and car seat on 21 March, my baby’s due date is end of May, but due to complications will arrive early.

I have sent several emails in which I have received a half hearted response. Almost felt as though they were not even read properly.

You can not take your baby home from the hospital without a car seat. How is a car seat not a essential?

But then further more they have a biltong maker as a essential item.

I’m failing to understand this.

I have not received any other response from them which is completely unprofessional and unacceptable.

What should I do next. Cancel that order and go to baby city ( where it is a essential item)? But then probably wait for ages for the return reflect in my account? Which is a large amount.