1 reviews | Active since Aug 2016
Discrepency between backorder and supplier stock?
<p>I made order NDNN-110-BA80 on July 19, and received an e-mail on July 20 that my book Haikyu!! Vol 1 is on pre-order. Then my friend made an order for the same book on August 2, her order number ZFZC-111-B170. She received her book today, August 22.</p> <p> </p> <p>Now how on earth did she get her book before I got mine which has been on BACKORDER since the July 20? Isn't the supplier suppose to send the book as soon as they have in stock?</p> <p> </p> <p>How do you explain this?!</p>
Hi Ulrike,
We are sorry for the delay in receiving your order.
We have checked both orders and see that there are two different suppliers for each book and this has caused the discrepancy. At the time you placed your order, we were using our local supplier. When your friend placed the order we had an alternative overseas supplier. We do have systems in place to alert us of this, so that we can reorder, but it seems that this did not happen on this occasion. We are investigating this to ensure it does not happen again.
We have resourced your order and will do our best to ensure it reaches you as soon as possible, including upgrading the delivery service after dispatch to overnight express.
Please accept our sincere apologies again that your order is taking longer than necessary.
Kind regards,
Laura Seymour.
- Loot Customer Service Manager
Hi Ulrike,
We are sorry for the delay in receiving your order.
We have checked both orders and see that there are two different suppliers for each book and this has caused the discrepancy. At the time you placed your order, we were using our local supplier. When your friend placed the order we had an alternative overseas supplier. We do have systems in place to alert us of this, so that we can reorder, but it seems that this did not happen on this occasion. We are investigating this to ensure it does not happen again.
We have resourced your order and will do our best to ensure it reaches you as soon as possible, including upgrading the delivery service after dispatch to overnight express.
Please accept our sincere apologies again that your order is taking longer than necessary.
Kind regards,
Laura Seymour.
- Loot Customer Service Manager