Disappointment with Loot

I placed an order on the 06th of May for a smeg mixer. It was supposed to be delivered by the earliest 28 May or the latest 02 of June. I have sent an email to loot on the 04 June enquiring about the delivery of my order and I have had no reply from them except for an automated email saying that the call centers are closed due to the pandemic and that All enquiries should be done via email as someone will attend to it. Today is the 09 June and I still haven’t received my order and still no one had contacted me thus far. I have spent almost R7000 on an item and was expecting it to be delivered on time. They don’t even have the decency of letting you know of what is happening with regards to your order by keeping you up to date.It is really ridiculous that a customer has to wait for such a long time for delivery of an item. If it was such a problem, then Loot should not allow any sales to happen on-line during the lockdown as they cannot honor their delivery dates. It is very disappointing for a customer to go through this. Please people out there think twice or trice before you order anything from this online store as they are not capable of delivering your orders on time or dates given by them.

Regards Very disappointed customer