Disappointing Service during festive period

<p>I placed an order with Loot in November which contained 2 Christmas gifts. The order receipt indicated that the order would be dispatched on the 14 December, which made delivery within an acceptable timeframe before I went on leave.</p> <p>Only after quering with Loot did i receive a dispatch email on the 16 December. Since then my order has been in Cape Town with their agent delivery service (as per their tracking service).</p> <p>Upon quering today (having called twice) i received the unsatisfactory response that delivery will be made tomorrow but they cannot confirm the time. This i do not accept. Working during the festive season means there may or may not be anyone around to accept receipt of the package. Had the order been dispatched at the time it was supposed to, i wouldn't be worrying about whether or not i have gifts to give my colleagues before we break for the holidays.</p> <p> </p> <p>I refuse to believe that the driver is without a cellphone to monitor his whereabouts and thus provide an estimated time.</p> <p>It's highly disappointing seeing that i made the order well in advance taking into consideration the festive season. I expect a better response than "there's nothing we can do."</p> <p>Find a solution Loot...seeing that the delay is on your part and it's your responsibility to follow up with your agent, i expect you to try your hardest to have the order to me rather than give me the agents number to follow up myself!</p> <p> </p>