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Alicia B

1 reviews | Active since Mar 2017

15 Jan 2019, 14:14

DELIVERY, delivery, delivery...

28 Dec I placed an order online, I received an email stating latest delivery date 8 January. Not knowing the company jargon I called and was told my delivery would be about that date and I even asked if it's possible that it could be sooner. I called and email 10 times collectively. Spoke to Lauren coz Ebrahim was no help and she said on 8 January that the latest I would get my order is that Friday 11 January. Well to DATE NO DELIVERY, I get email Friday 11 January advising of a delay and rep**** requesting a date of delivery. I call again 14 January and again Ebrahim says he needs to speak to a Megan and will return my call and like my DELIVERY NO CALLBACK. Only an email 15 January notifying me of a f lay once again.

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Alicia B's update18 Jan 2019, 12:13
Reviewer Update
I called AGAIN, and spoke to Jayden in order to speak to Laura, and surprise she is in meeting. Jayden gave me 2 options either he sends the 100th email regarding when I will receive my order or I can cancelled my order and get a refund. THIS IS NOT ACCEPTABLE AND NOT GOOD BUSINESS PRACTICE. THE OPTION SHOULD BE: YOU PAY FOR MY ORDER AND REFUND MY MONEY AS A GESTURE OF GOOD WILL FOR YOUR PATHETIC SERVICE AND YOUR NO FOLLOW UP AND FOLLOW THROUGH PRACTICE.