1 reviews | Active since Aug 2016
Delivery delays delays delays
<p>It is sad that a company that advertises so extensively and aggressively is not able to keep up with and deliver on their promises. My initial order was cancelled due to no stock being available from the supplier. I had to then pay in an additional amount to get another order. Yet at the time of placing the order on the website there was no indication that there was no stock. This doesn't seem very professional that your company doesn't have an open channel of communication with your suppliers to update your site when no stock is available. It is only after 4 days that i was told there was no stock. This is very poor for an online company in 2016 to be operating with such a system. I am sure that whoever is reading this email will be equally frustrated if they were in my position. After all it is a kettle that i ordered. I deem this as a household necessity and due to your company's lack of service delivery i was forced to go to a local retailer and purchase a kettle to use in the interim. This once again, an additional cost to me. If you are unable to keep up with the volume of orders placed then you guys need to seriously reconsider your business partners i.r.o suppliers and delivery services as this forms an integral part of the success of an online store. </p>
Hi Winston,
Please accept our sincere apologies for the disappointment we have caused you.
It is very important to us that we maintain accurate stock files from our suppliers. Unfortunately, it can happen that stock can run out at the last minute, or stock is found to be unsuitable for sale, amongst other things. We do try to mitigate these situations as we loathe to disappoint our customers.
Our records show that your new order for the alternative option was made without our discount offer being confirmed. Therefore, we have refunded the difference paid, as per the discount we offered you.
We sincerely apologise that this order was delayed - this was unforeseen, unfortunately. We truly regret that we have caused you this inconvenience. As this order has been dispatched to you already, please confirm if you would prefer a full refund and we will arrange this as soon as possible and return the parcel back to us for you.
Kind regards,
Laura Seymour.
- Loot Customer Service Manager.
Hi Winston,
Please accept our sincere apologies for the disappointment we have caused you.
It is very important to us that we maintain accurate stock files from our suppliers. Unfortunately, it can happen that stock can run out at the last minute, or stock is found to be unsuitable for sale, amongst other things. We do try to mitigate these situations as we loathe to disappoint our customers.
Our records show that your new order for the alternative option was made without our discount offer being confirmed. Therefore, we have refunded the difference paid, as per the discount we offered you.
We sincerely apologise that this order was delayed - this was unforeseen, unfortunately. We truly regret that we have caused you this inconvenience. As this order has been dispatched to you already, please confirm if you would prefer a full refund and we will arrange this as soon as possible and return the parcel back to us for you.
Kind regards,
Laura Seymour.
- Loot Customer Service Manager.
Good day Laura
I appreciate the fact that my item was delivered as you promised however i am yet to receive the refund on the difference paid as promised in your response above.
Good day Laura
I appreciate the fact that my item was delivered as you promised however i am yet to receive the refund on the difference paid as promised in your response above.