Delivery dates are the only important dates

I had forgotten how **** Loot's service is. My bad memory has caused chaos. I placed an order on 7 January for 2 books, a lever arch file and an ink cartridge. "Your order will take 2-4 days" To me this means for delivery. Today, 13 January, no delivery, 6 days later. And an email from Loot saying 1 item has been delayed, THEY will only receive it 17 January. I went onto the website where there's a delivery date for my order of **23 JAN**. School starts 15 Jan. I then spent 9 minutes on the phone with a guy who could only explain to me why my order was going to take 2.5 weeks and that 2-4 days was when they would receive the stock. Let me ask all readers: Who of you gives a DAMN when a company is going to receive their stock? The only dates customers want to know is when will **I** receive the items I ordered. So based on the fact that he couldn't solve the problem i.e. get me the stationery before school starts, I cancelled my order and asked for a refund. He told me it would take 3 days. Unfortunately I didn't ask him if he meant it would take 3 days for them to start processing it, or 3 days for it to be back in my account. FFS Loot - do better!!