Delayed Order Delayed Order and another Delayed Order

I have used loot a few years ago and did not have a problem. However, my experience of returning as a customer has been nothing less than pathetic. I ordered 2 items from loot on 27th November 2020 (black Friday special apparently). I have received a notification that delivery will be "Latest expected shipping date: 04 Dec 2020". On 4 December, I received a notification stating that delivery has been delayed, and received this email, "we expect to be able to ship your order on or around 9 December". 1 day after me expected my delivery, I get yet another notification to say that even Loot doesn't know when my order will be delivered to me. The email on 10 December stated this, "Following up on our previous email message, the items on this order have been delayed as follows. "Corsair Vengeance DDR4 Notebook Memory Module (SODIMM)(2400MHz)(CL16)(16GB)", which we expect to receive from our supplier on or around 11 December. "Corsair Vengeance DDR4 Notebook Memory Module (SODIMM)(2400MHz)(CL16)(16GB)", on which we're waiting for ETA feedback from our supplier. We will continue to liaise with our suppliers and will advise as soon as we have been able to establish a realistic date for completing this order." My reply to this email was simply, "I'm not happy with how long the delivery is taking. I would like to cancel this order. Please reverse my payment." I haven't heard anything since my email, neither have I received the 1 item that was meant to be shipped on 11 December. Maybe it wasn't clear to me that you were actually shipping my item in the year 2077??? TLDR: Loot does not want to refund my money for an order that they cannot fulfill.