SA
Sheema A
1 reviews | Active since Dec 2014
14 Mar 2016, 19:39
Delayed!
As a first time customer, this is what I experience?? <br> <br> Ordered a shredder on behalf of the school and PAID on 01 March. You cannot even commit to a dispatch date? Disgusting service. <br> <br> Unfortunately, your order has been further delayed from our suppliers due to unforeseen circumstances.<br> <br> We are currently awaiting feedback from our suppliers as to when this item / these items will arrive. We are very sorry for the extended delay and that we are at the moment unable to advise when the dispatch will take place. We assure you that we are doing our best to attain this feedback from our suppliers.<br> <br> Thanks for your patience, and again we apologise for the further delay and for any inconvenience and disappointment caused to you.<br> <br>
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Loot.co.za's replyOfficial
15 Mar 2016, 10:45Hello Sheema1234,
We truly regret the inconvenience and frustration we have caused you.
We would like to assure you that this incident was purely a result of unlucky timing. Of course, we truly regret when this happens and loathe to disappoint our customers in any way.
At the time you ordered the item, our suppliers were showing that they had stock, and therefore we should have been able to obtain the item within the time we quoted.
However, at the time our order was processed, this stock had depleted. Unfortunately, it is the nature of stock levels that they can change suddenly. We are very sorry we were not able to get one of the last unit for you.
The supplier has advised that further stock is expected by end of March if you care to reorder at this time.
Again, please accept our apologies that we were not able to dispatch your order to you on schedule.
Kind regards,
Wardah
We truly regret the inconvenience and frustration we have caused you.
We would like to assure you that this incident was purely a result of unlucky timing. Of course, we truly regret when this happens and loathe to disappoint our customers in any way.
At the time you ordered the item, our suppliers were showing that they had stock, and therefore we should have been able to obtain the item within the time we quoted.
However, at the time our order was processed, this stock had depleted. Unfortunately, it is the nature of stock levels that they can change suddenly. We are very sorry we were not able to get one of the last unit for you.
The supplier has advised that further stock is expected by end of March if you care to reorder at this time.
Again, please accept our apologies that we were not able to dispatch your order to you on schedule.
Kind regards,
Wardah
Best regards,
Loot.co.za's reply15 Mar 2016, 10:45
Official
Hello Sheema1234,
We truly regret the inconvenience and frustration we have caused you.
We would like to assure you that this incident was purely a result of unlucky timing. Of course, we truly regret when this happens and loathe to disappoint our customers in any way.
At the time you ordered the item, our suppliers were showing that they had stock, and therefore we should have been able to obtain the item within the time we quoted.
However, at the time our order was processed, this stock had depleted. Unfortunately, it is the nature of stock levels that they can change suddenly. We are very sorry we were not able to get one of the last unit for you.
The supplier has advised that further stock is expected by end of March if you care to reorder at this time.
Again, please accept our apologies that we were not able to dispatch your order to you on schedule.
Kind regards,
Wardah
We truly regret the inconvenience and frustration we have caused you.
We would like to assure you that this incident was purely a result of unlucky timing. Of course, we truly regret when this happens and loathe to disappoint our customers in any way.
At the time you ordered the item, our suppliers were showing that they had stock, and therefore we should have been able to obtain the item within the time we quoted.
However, at the time our order was processed, this stock had depleted. Unfortunately, it is the nature of stock levels that they can change suddenly. We are very sorry we were not able to get one of the last unit for you.
The supplier has advised that further stock is expected by end of March if you care to reorder at this time.
Again, please accept our apologies that we were not able to dispatch your order to you on schedule.
Kind regards,
Wardah
Best regards,