Defective product

<p>I ordered a Gazebo with a bag and when I opened the packaging of this the bag was torn in 2 places and was filthy. I sent an email the very next day with regards to the defective product. Reponse was received in 2 days time requesting me to return the bag for this to be accessed before it can be replaced. What needs to be accessed when I purchased a brand new product. I sent an email agin requesting that I will only return the bag once a new bag is issued to me as I do not want to store the gazebo without the bag. An email was sent the very next day about my concerns and response was exactly the same 4 days later. I expressed my concerns yet again and find their service disgusting. I have not used the item as yet due to this issue. The service sucks online as well as through their customer service centre, the agent that answered the call was very undermining and made me feel like and idiot even though I repetedly told her that I will only return the bag if a new bag is issued at the same time.</p>