Deducted money from banking account, but refuses to assist with allocating payment to order

I've purchased items online and paid via Ozow. The payment wasn't allocated to my transaction, yet it was deducted from my banking account. The Vendor, Loot, and their payment portal, Ozow, need to liase with each other to have my payment allocated, yet no one is providing any service / communication. They make it the client's responsibility, and frustration, to beg for payments to get allocated. If I'm not contacted by a Manager from Loot before end of business today, I will get in contact with the SAPS and consider filing charges for *****. Formal complaints will also be filed at the relevant Tribunals. The level of service I've received is Unacceptable!!!