1 reviews | Active since May 2015
Damaged item
I have ordered a Crosley Player from you. The order number is JZDK-102-B330. It was delivered on the 13th and given to a friend as a birthday gift. <br> <br> The radio does not work. The rest of the machine works perfectly. <br> <br> You insist on sending it to the supplier to be tested. Can't you switch on the radio and see for yourself that it is OBVIOUSLY faulty? Is this too difficult? We call it common sense. When you don't have petrol in your car you don't take it to the service center to be analysed. You look at the petrol gauge. You don't look at a watch during midnight to determine if it is night or day. You merely OPEN YOUR EYES! Please don't be narrow minded and silly.<br> <br> I wanted to bring the machine in to be replaced or to get a refund and you refused. <br> <br> I teach Life Orientation at a local high school and will use this as an example of bad after sales service. <br> <br> You can expect several people not to do business with you again.
We are very sorry that your product is not in full working order and for any disappointment caused.
When a fault may be deemed as obvious, like with yours, we consult the supplier to request their advice on how to proceed. This is because of their technical knowledge of the products they offer and faults that may occur.
The supplier offered to send a technician out to you to try and resolve the issue as soon as possible.
However, on this occasion, we have arranged with the supplier to have the item tested at our premises, as you have requested. We do hope that we will be able resolve this for you immediately.
Of course, should the item be found to be inherently defective, we will certainly provide you with a full refund or replacement.
Kind regards,
Laura Seymour.
- Loot.co.za Customer Service Manager
We are very sorry that your product is not in full working order and for any disappointment caused.
When a fault may be deemed as obvious, like with yours, we consult the supplier to request their advice on how to proceed. This is because of their technical knowledge of the products they offer and faults that may occur.
The supplier offered to send a technician out to you to try and resolve the issue as soon as possible.
However, on this occasion, we have arranged with the supplier to have the item tested at our premises, as you have requested. We do hope that we will be able resolve this for you immediately.
Of course, should the item be found to be inherently defective, we will certainly provide you with a full refund or replacement.
Kind regards,
Laura Seymour.
- Loot.co.za Customer Service Manager