Damaged Goods, Excuses and Poor Customer Service

I've been buying books from Loot for quite some time and when I say books. I mean a lot of books.

But more often than not I receive the books in not great condition. Tears, dents, marks on the cover etc. And I am usually nice about it. And I usually send Loot an email complaining about the condition of the "new" books I receive and I will usually get a generic copy / paste email from them. And when you phone customer service they are just as useless and full or lies and deflecting and never able to put me through to a supervisor.

There is a process to replace damaged items but a lot of time the items ordered takes forever to arrive and ship to me. So that means I have to wait another month+ for a replacement item that I will receive in the same condition as the one I want replaced.

Customers service with Loot is really poor. And when I buy I new book it seems like Loot doesn't know the difference between new and damaged. I'm a loyal Loot customer and I've spent a lot of money at Loot. But if this is how Loot treats their customers in return. Then I will never give Loot any money ever again and everyone I know I will make sure to tell them not to buy from Loot either. This is pathetic and unacceptable.