Customer service

<p>This has been the worst eCommerce experience. The only email you receive is the payment and order confirmation email which has no info regarding delivery or any links to order updates.</p> <p> </p> <p>When I emailed them for an update, I was told that the item is actually on back order and that they have no idea when it will arrive at their warehouse. It would have been great to know that they didn't actually have stock BEFORE I placed the order. Offering me a refund for my order is not a solution. Get a customer service department that knows what they are doing and email functionality for order updates. It's really not that hard. 0/10 with rice.</p>