Complete incompetence

<p>I placed an order with Loot on the 28th of November and the item that I ordered had an expected dispatch date of the 7th of December. This order is a Christmas present and thus I made sure to order well in advance and even compensated for any possible delays as the dispatch date was more than two weeks before Christmas. On the 8th of December I received an e-mail stating that my order is delayed and would now only be dispatched around the 15th of December. At this point I was not worried as it still should have arrived well before Christmas. However on the 19th of December I received another e-mail stating that my order was once again delayed but this time there is no expected dispatch date. So today is the day before Christmas and not only has my order not arrived but even after following up multiple times, I still have no idea when or if my order will be sent as I just keep getting the same useless response from Loot saying that they are trying to get an ETA from their supplier and will let me know as soon as they have any more feedback. It has been 26 days. Never again!</p>