Cancelled our Black Friday order after 2 weeks

<p>We used Loot.co.za for the first time on the Black Friday weekend and found an incredible deal on a Garmin Forerunner15 Watch with heartrate monitor. Exactly what my daughter deserved this Christmas. The Black colour one that we preferred was marked as No stock available and we opted for the Violet/White colour which showed stock is available and will be delivered in 4-7 working days.</p> <p>We bought the watch and were very pleased with the price and even got a R150 discount voucher as well. The invoice was sent and the delivery date was given as the 5th of December 2016 at the latest. Nothing was delivered and when we looked at our account on their website the delivery date was changed to the 6th and then to the 7th as time went by and no delivery took place.</p> <p>We sent an email to the customer services but you only get an automatic response in the first 24 hours that tell you that someone will contact you within 48 hours. As we are leaving on holiday on the 10th I drove all the way from Durbanville to their warehouse in Westlake to enquire. Then someone from customer services said they will investigate and let me know by close of business. We received an email a few hours later stating that the supplier made a mistake and that they have no stock available. They just cancelled the order and gave us credit on our account to use on their site.</p> <p>This is very unprofessional. We used all the online shopping sites from Totalsport right down to Takealot, Superbalist, Spree, etc. Loot.co.za is also the only online shopping site where you have to return any unwanted item on your own cost.</p> <p>Do we have any recourse or must we just accept this?</p> <p> </p>