****** BY LOOT ONLINE

I ordered a ceiling fan from Loot and when it got delivered I carefully put it aside and never opened or move the box. When we wanted to install it Saturday I turned the box to open it and heard shattered glass on the inside. I didn't want to open it, as I thought that someone will not believe me. Now I asked Loot to replace the damaged item and their policy is within 7 days, Surely this is something that they can help me with. I unfortunately I never opened it, because my husband was in hospital and we left it until he recovered to install it. In my defence, it was broken without me opening it, so that means the glass was not properly protected. I feel someone of Loot needs to open it and see for themselves that this is not my fault. I want a replacement of the exact fan, it is not that I want the money. I paid for something that I cannot do anything with. Very disappointed