Bad/No service Looy.co.za

on 25th November i purchased both a hob and oven online with delivery expected before 5th December. on 30th November I received an email stating that my orders had been shipped. I received the hob a couple of days later. i was told by the courier that the oven would be delivered that afternoon. o 9th November I emailed Loot querying when I could expext delivery of the oven. on 10th December i received a reply with delivery expected by 14th December. on 20th December I again queried the non delivery of the oven. have received no response. on 27th December I again email Loot requesting either delivery or my money back. again NO RESPONSE. my delivery waybill THGW-252-BO50