Bad Service

I placed an order for home-schooling books for my daughter on the 30th of Jan 2020. Books were due to come on the 18th of Feb. Then I found one of the books elsewhere and requested that Loot cancel the one item that I had found and pay the balance into my account. Still wanting all the other items to come on the 18th. I called Loot as they took so long getting back to me via email. Dealt with a lovely lady and she cancelled the item and all was fine. Today I go onto my emails and see an email from Loot (Robin J) that says they have cancelled my entire order. Which I did not request. So I called them and spoke to another Robin. She said that the order had been cancelled in error and the other lady did it by mistake but she would then re-place the order and I would use my credit to pay for it. They then put the same item I had previously cancelled back on and wanted me to pay for the order again. But I would have to wait another 3 weeks or so to get them, And one of the books that was available before is now on Back Order. I then got very angry and told them to cancel my order and pay my money back to me. I am still awaiting an email from Robin J informing me that the order has been cancelled, for me to reply with my bank details to wait for the refund to be completed in 5 days. This is not how you do things. I have now had to order these items from Takealot and they will only come in March. Which means my daughter will be another month behind schedule. Loot you are not worth my time or my money and I will not recommend you to anyone.