Bad returns policy and worse customer service ever

I purchased a Cold pressed juicer at Loot.co.za. I got the product just little less than a month the product stops working. Only used it like three times so I logged a return. I get told about handling fees and so on. I mean its not even a fault of mine. How can a product break so quick and not even used so long. I find that Loot is just trying to find loop holes not to be blamed or take ownership of their problem.i guess they have roo many customers already. This will definitely leave a bitter taste in my mouth for future purchases. Their ads are so easy when you purchase but when there is return its so much red take that it makes one not want to return a product as they do and find anyway for them not to sort or refund or replace an item.

I want all to know very shady business ethics.

Unhappy customer