1 reviews | Active since Apr 2013
Bad Customer Service
Good day,<br> <br> Please note that I had placed an order on the 5th of January for an order for an item I had bought online. Payment had been made the very same day of the purchase and would of taken a period of 3 working days as per agreed turnaround time.<br> <br> The issue is that the package was to be expected to me on the 15th of January 2016 and yet I have not received the package, as the only form of communication is from Chew who apologized for the package not being dispatched but gave no indication on when this is to be expected. I am new Loot and have to say that I am seriously disappointed on the customer service that LOOT has provided so far.<br> <br> Can this be resolved and be indicated when is it to be expected. The Reference for the delivery is for: VHCS-95-B500
When the order was placed, we advised that it should be delivered between 14-22 Jan. You should receive delivery info email later today.
The date of 15 Jan refers to the dispatch date. Although the dispatch is delayed by one day, we have upgraded the service from 2-5 days to 1-2 days to honour the original time quoted.
Note that this item was listed as \usually dispatched within 4-7 working days\" on the website at the time the order was placed.
When the order was placed, we advised that it should be delivered between 14-22 Jan. You should receive delivery info email later today.
The date of 15 Jan refers to the dispatch date. Although the dispatch is delayed by one day, we have upgraded the service from 2-5 days to 1-2 days to honour the original time quoted.
Note that this item was listed as \usually dispatched within 4-7 working days\" on the website at the time the order was placed.