GH
Glynis H
1 reviews | Active since Jan 2016
21 Jan 2016, 10:35
Awaiting replacement item
Order FVNS-85-B180 [#12***0] was collected from me on the 7th of December in order for the supplier to replace the basket of my airfryer. No communication was sent to me with regards to deliivery until I queried the delivery of my airfryer on the 22nd of December. No date given for delivery, just a very vague email with regards to delivery. Contacted supplier on the 15th of January again as still no communication received from supplier. Contacted supplier on the 19th, left a message for the relevant agent to contact me, still waiting. I have received enough apologies from Loot to last me a while, but I would rather have my airfryer delivered, by Friday (22/01) for the latest.<br>
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Loot.co.za's replyOfficial
21 Jan 2016, 16:56Hello Glynis Henkel,
Please accept our sincerest apologies for the delays and inconvenience experienced.
Our agents are doing their very best to provide feedback to all customers regarding submitted faulty units. In this case, the item was timeously submitted to the supplier to replace the basket, but the backlog at the supplier's faulty department had delayed the replacement as well.
We have asked our team to be more vigilant when returning customer's calls and we trust that this service will improve.
The unit was dispatched earlier today.
Again, we appreciate your feedback and we hope that the call you received from our faulties agent shed further light on the matter.
Kind regards,
Wardah
- Customer Services Manager
Please accept our sincerest apologies for the delays and inconvenience experienced.
Our agents are doing their very best to provide feedback to all customers regarding submitted faulty units. In this case, the item was timeously submitted to the supplier to replace the basket, but the backlog at the supplier's faulty department had delayed the replacement as well.
We have asked our team to be more vigilant when returning customer's calls and we trust that this service will improve.
The unit was dispatched earlier today.
Again, we appreciate your feedback and we hope that the call you received from our faulties agent shed further light on the matter.
Kind regards,
Wardah
- Customer Services Manager
Loot.co.za's reply21 Jan 2016, 16:56
Official
Hello Glynis Henkel,
Please accept our sincerest apologies for the delays and inconvenience experienced.
Our agents are doing their very best to provide feedback to all customers regarding submitted faulty units. In this case, the item was timeously submitted to the supplier to replace the basket, but the backlog at the supplier's faulty department had delayed the replacement as well.
We have asked our team to be more vigilant when returning customer's calls and we trust that this service will improve.
The unit was dispatched earlier today.
Again, we appreciate your feedback and we hope that the call you received from our faulties agent shed further light on the matter.
Kind regards,
Wardah
- Customer Services Manager
Please accept our sincerest apologies for the delays and inconvenience experienced.
Our agents are doing their very best to provide feedback to all customers regarding submitted faulty units. In this case, the item was timeously submitted to the supplier to replace the basket, but the backlog at the supplier's faulty department had delayed the replacement as well.
We have asked our team to be more vigilant when returning customer's calls and we trust that this service will improve.
The unit was dispatched earlier today.
Again, we appreciate your feedback and we hope that the call you received from our faulties agent shed further light on the matter.
Kind regards,
Wardah
- Customer Services Manager