Avoid Loot.co.za at all costs

I am no stranger to purchasing online goods and frequently use both local and international platforms and channels. However, I have yet to experience such misleading and atrocious service as I have from Loot. Its absolutely not worth anybodies while to use Loot as a platform and would strongly encourage considering a range of any of the others. These guys mislead you around delivery leadtimes, deliver half the product and its near impossible to resolve issues as their call centre is closed and the only means of communication is over email or social media. Both those channels are also shocking in that you irrespective of how hard you try, you WILL just get short templatized responses. I was promised delivery of my goods in mid July, then August, then September and now I am told in October. More so, they have delivered half my goods which arent helpful without the full order so cant even cancel and now stuck with over R12,000 pending for goods. I have asked on on email and social media on multiple occasions to talk with somebody over the phone but my requests just get ignored. I have even tried to message the CEO on LinkedIn but also ignored. I am not one to take to these sorts of platforms and generally quite patient but can honestly say this is the worst and most unfair experience I have had in a long long long time. Because of the lack of response and the fact they are sitting on my money I have had to resort to reporting them to the Ombudsman as well. Avoid this platform at all costs.