Average service from Loot.co.za

I'd like to share a recent experience when buying from Loot.co.za. I ordered and paid for three items on 16 October 2019. Shortly thereafter, the status of the items changed to two items in stock and one on order. The item on order had an expected delivery of 8-12 working days. The expected dispatch date for my order was then to be 4 November 2019 based on the maximum time needed for the last item.

On 4 November 2019, the order was not dispatched. Nobody from Loot contacted me and I called them on 5 November 2019. I was told that the stock was still on order and the new delivery date was 13 November 2019. I accepted the new date.

On 13 November 2019, the order was not dispatched. Nobody from Loot contacted me and I called them on 14 November 2019. I was told that the stock was still on order and that they will ship the other two items which they have in stock. These two items were shipped shortly thereafter and received on 20 November 2019.

The new dispatch date for the final item was 20 November 2019. This item was received on 21 November 2019.

I need to highlight two issues with this experience. One is false advertising for the item which was received more than a month later instead of the maximum 12 working days as stated in the advert. Second is that I had to follow up on my order each time it was not shipped on the given date. Apologies were given by Loot but it was too little, too late. I will be weary when ordering from Loot.co.za from now on.