Another customer services fail for Loot.co.za

Order HCFW-279-B920 refers: Placed order on 20 June 2020. After some days I got an email indicating the order dispatch would be delayed to 9 July. Just received notification of dispatch today, 15 July 2020.

I also picked up on their invoice, that one of the items was 'not returnable' something that is not stated anywhere on the item listing prior to purchase. The reason for this is unclear (for comparison, I have subsequently bought and received the same item with a 12 month warranty on Takealot.)

After being told the item is going to be late AND determining it non eligibility for return, I sent various emails to Loot asking them to cancel the order. I also tried to call the number on the invoice on multiple occasions during office hours only to get an automated response saying call during office hours.... In short, simply no response.

I get there are challenges with COVID-19 lockdown etc, but Loot are failing dismally