LH
Lynne H
1 reviews | Active since Mar 2009
29 Oct 2015, 09:00
An email to cancel an order (for my sons birthday)
Good morning.<br> <br> Yesterday I received a casual email explaining that that an item I ordered on Sunday was no longer available and you could not get stock.<br> <br> This was ordered for my sons birthday present as I have been unable to find one locally. You have a number of items still on your web site from the same brand, are these available or is it a case that when I order them they too will become unavailable after 3 days.<br> <br> Given the short time frame, admittedly you did not know it was his birthday, I am disappointed and no longer willing to \chance"ordering stock from you as it is likely to just not make it in time or be cancelled.<br> <br> I do not feel that a casual email"
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Loot.co.za's replyOfficial
29 Oct 2015, 11:39Hello lynneh,
Dear Lynne,
We are so sorry for letting you down.
At the time you ordered the item, our stock information for our supplier indicated that the item was available and therefore we should have been able to obtain the item within the time we quoted (i.e. within 5 - 13 working days).
However, when our order was processed, our suppliers let us know that this stock information was outdated and that the item was no longer available. We are very sorry we were not able to get one of the last ones for you.
We truly regret that our email to let you know of this cancellation came across as casual. We can assure you that this was not intended as we hate to let our customers down, and take situations like this very seriously.
Please accept our sincere apologies for not being able to supply your order.
Kind regards,
Beryl Jearey.
Loot.co.za Customer Services Manager
Dear Lynne,
We are so sorry for letting you down.
At the time you ordered the item, our stock information for our supplier indicated that the item was available and therefore we should have been able to obtain the item within the time we quoted (i.e. within 5 - 13 working days).
However, when our order was processed, our suppliers let us know that this stock information was outdated and that the item was no longer available. We are very sorry we were not able to get one of the last ones for you.
We truly regret that our email to let you know of this cancellation came across as casual. We can assure you that this was not intended as we hate to let our customers down, and take situations like this very seriously.
Please accept our sincere apologies for not being able to supply your order.
Kind regards,
Beryl Jearey.
Loot.co.za Customer Services Manager
Loot.co.za's reply29 Oct 2015, 11:39
Official
Hello lynneh,
Dear Lynne,
We are so sorry for letting you down.
At the time you ordered the item, our stock information for our supplier indicated that the item was available and therefore we should have been able to obtain the item within the time we quoted (i.e. within 5 - 13 working days).
However, when our order was processed, our suppliers let us know that this stock information was outdated and that the item was no longer available. We are very sorry we were not able to get one of the last ones for you.
We truly regret that our email to let you know of this cancellation came across as casual. We can assure you that this was not intended as we hate to let our customers down, and take situations like this very seriously.
Please accept our sincere apologies for not being able to supply your order.
Kind regards,
Beryl Jearey.
Loot.co.za Customer Services Manager
Dear Lynne,
We are so sorry for letting you down.
At the time you ordered the item, our stock information for our supplier indicated that the item was available and therefore we should have been able to obtain the item within the time we quoted (i.e. within 5 - 13 working days).
However, when our order was processed, our suppliers let us know that this stock information was outdated and that the item was no longer available. We are very sorry we were not able to get one of the last ones for you.
We truly regret that our email to let you know of this cancellation came across as casual. We can assure you that this was not intended as we hate to let our customers down, and take situations like this very seriously.
Please accept our sincere apologies for not being able to supply your order.
Kind regards,
Beryl Jearey.
Loot.co.za Customer Services Manager