After order placed, out of stock excuses

I have had the worst experience with this so called online store. How on earth do you run a company without checking stock or keeping in contact with your suppliers. And if it is the suppliers "fault" (which I highly doubt) then why do business with them? That will let the suppliers sit up and take note.

Last month, 21st July2022, I ordered also 2 inverters ( I presume the same as you) only to be told a few days later 25th

"our suppliers indicated to us that there was stock available but they have since advised that they no longer have stock. Unfortunately we have had to cancel this item from your order."

That same afternoon I look on the website to find the exact same inverter been sold at double the price and stocks available. I emailed and got an apology saying out of their control. Then 27th the price is halved and stock available. I re order 2 of them and get this wonderful reply saying about 3 weeks. And a R50 off for the previous problems. Now this morning I received the exact same email apologizing the suppliers have no stock

"our suppliers indicated to us that there was stock available but they have since advised that they no longer have stock. Unfortunately we have had to cancel this item from your order."

How pathetic is this? How can you lie twice to the same customer?

To make matters worse, I work colleague, struggling already with power outages because of the area he is in and financially, I show him this "wonderful " deal. He orders, Loot.co.za messed up receiving his payment, he had to cancel and re order. Bank charges him over about R100 for that. He gets the order re made. Gets told 3 weeks and now last night he tells me they want to cancel his order because of no payments but reading his emails I notice they still referring to old one and messing him around on the new order. Clearly the the department does not know what the other is doing. Orders dont talk to suppliers, accounts dont talk to orders, and customer service dont have a clue who to talk to and to deal with anything.

I've been humiliated by my friend for giving him such an unreliable online company and in front of my work colleagues expressed disappointment to me and that company.

I truly hope more people see this and realize how unprofessional this Loot.co.za company is and how they are looting us as consumers and having fun out of our expense.

Very very disappointed in this online Loot.co.za