1 reviews | Active since Aug 2016
Abysmal Service
<p>11 days later and i have yet to take delivery of a Plunge Router odered from this crew.</p> <p> </p> <p>Typically when call to enquire youare pointed in other directions as they attempt to absolve plain poor service, excuses like "terms of delivery service" " Supplier issues".</p> <p>Instead of admitting thier failure and agreeing to attempt an intervention to rescue the sale.</p> <p>I cannot recommend them at all</p>
Hi Ray,
We are very sorry for the experience you have received.
Although your order was due for dispatch by 2 August, due to unexpected delays we were only able to dispatch today (4 August). We sincerely apologise for the delayed dispatch.
However, we have upgraded the delivery service, at our expense, to ensure it should still be delivered to you within the original schedule provided (i.e. no later than 5 August).
Kind regards
Laura Seymour
Customer service manager
Hi Ray,
We are very sorry for the experience you have received.
Although your order was due for dispatch by 2 August, due to unexpected delays we were only able to dispatch today (4 August). We sincerely apologise for the delayed dispatch.
However, we have upgraded the delivery service, at our expense, to ensure it should still be delivered to you within the original schedule provided (i.e. no later than 5 August).
Kind regards
Laura Seymour
Customer service manager