30 days, no delivery. They don't why...

I ordered a JVC portable DVD player on 14 April 2019. After numerous calls and escalations and promises to contact the supplier, I eventually cancelled the order on 14 May – a full month later. It was supposed to have been delivered in about a week. The same item is now available and in stock at Game.co.za and Takelot.com, and even on the shelf of Game Cresta, so it's not like this product is sold off nationally and everyone is waiting for the next shipment to arrive. As a requested birthday present for my wife, you must know how well this has gone down at home. I've received daily reminders, so I have not been slack in chasing it up with them. They have a major problem with their online system. There is no way to open a ticket and initiate a recorded conversation. This means every time I phoned to follow up on it, it was as if I was enquiring about it for the very first time. No history, no records, no urgency, no product either. Not shopping there again. Pity, they were great last year, but both purchases made this year have gone down the toilet.