2 weeks and still no replacement

Absolutely TERRIBLE service!!!!!

Been waiting 2 weeks for a replacement. Used the item for 2 hours and got dead pixels (not Loots) fault, logged the return shortly after testing etc and only got a mail the following Monday that the unit would be picked up. The item was collected the Tuesday as I didn't have the item. 2 weeks later and still don't have a replacement!!!!! Will certainly not use Loot again if this is what I have to expect.