the this that making me sad is that i have been a loyal client at MTN for years even my children uses MTN i wonder what loyalty means to MTN i am very disappointed

i had a problem with my phone some time i did not have to fix my phone the phone i bought did not take the mtn sim so i borrowed another phone tried to reinstate my what no was unregistered i did not get any call or message from MTN advising me that i was going to lose my no i called their call Centre on the 12th September 2026 i asked them to reinstate my no they told me i was late they are busy removing my information on the sim card to give my no to someone i asked them to het supervisor or team leader on shift to call as i need my no back , today is the 15th no team leader or supervisor has called me .loosing number to them is nothing for us as clients is loosing information and contact with families and friend so i put up out there did MTN ever contact a survey with us as their clients to inform us that after 3months you will lose your no and many people are not working any more if you don't buy airtime by force you lose your contact number if feel that is very unfair some situation are not planned for losing your phone getting damage this is prepaid no why must we suffer for circumstances and situation that are beyond us thank you