DO NOT USE! ****!

If I could give this company zero stars - I would. From start to finish, the service has been an absolute nightmare!

It started with 6 guys arriving on site in a tiny old open bakkie and a trailer on Wednesday afternoon. There were no blankets covering the items that they had picked up for us at a previous location. After I had repeatedly asked them to cover them properly, they found pieces of plastic coverings in the back. How that will prevent damages, is still a mystery.

The load was supposed to leave on that day but since they were delayed, Giselle had assured me that the load would leave on Thursday. Thursday comes - no communication from Giselle. I ask her what the update is - she says she will revert back. Friday comes - no communication again and after repeatedly asking, Giselle informed me that they need to find another truck since the truck had mechanical issues and had broken down.

Saturday comes - nothing again and after a whole day of chasing Giselle, she informed me, that the load will only arrive Monday. Monday comes and they assure me that the load will leave at 12PM. At 2 PM I ask if the load has left. They say yes. At 4 PM I ask where the load is - no answer. I call - no answer. I message again - no answer. At 6.30 PM, Giselle says that the load will arrive Tuesday morning. AGAIN DELAYED. I still don't know how this is happening!?

After all of this hassle, one can imagine, that I am at the end of my patience. I get a message at 7 AM on Tuesday that the load has arrived and Giselle is demanding the rest of the payment before they offload. After this experience, I would like to check for damages first. She says NO and says they will leave in 12 minutes if the payment hasn't been made. The audacity and the inflexibility of this company are mind-boggling. The drivers all of a sudden disappear with no communication and the truck being locked. Apparently they now went for breakfast? (I thought they had to leave in 12 minutes?)

They off-load the items, and 2 of our brand-new items are damaged. After investigation, there were absolutely NO blankets used. NO protection. Giselle's only answer to this is that she will investigate. No apology at all in this matter not even for all the delays that have happened.

Do NOT use this company. They will cause more damage and stress than anything else. Run by nonprofessionals with no eye for customer service.

It's been 3 weeks and to this day, nothing has been done to compensate us for any of our damages nor an apology has been sent. I have not heard from Giselle and after enquiring about the report and what is happening, she just always says: she is investigating and reporting back.

Waste of money AND your precious time. DO NOT USE.