MdTdt
Marius du Toit du toit

1 reviews | Active since Apr 2011

18 Aug 2026, 08:01

Unhappy Client. Treated poorly and not provided services originally agreed to. And charge extra. The day I wanted to move in.

I had moved in on the 1st of August 2026 and as at 18 August 2026. 1. Still no Gym. And you are already sending second Charge. 2. Still no Wifi. Wifi included in rent. However. Still no Wifi. Have spoken to Vicus numerous times. Still no wifi. I have had to fit the bill.. which has cost me dearly. 3. The day I moved in. I was suddenly told I needed to pay a registration fee. After having been at the site the day before. Martin at reception advised that I would not be able to move in. Until I pay the registration. This was suddenly an expense not previously mentioned. 4. The Attitude toward me when buying tokens for the washing machines. I was ignored and the people behind me in the queue was assisted. Whilst ignoring me.

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Replies (3)
Live Easy Apartments
Live Easy Apartments's reply18 Aug 2026, 09:56
Official
Thank you for sharing your detailed feedback. We sincerely apologize for the frustrations you’ve experienced regarding the gym, Wi-Fi, registration fee, and service at reception. Your concerns are important to us, and we regret that your move-in process and amenities have not met expectations. We are addressing these issues with our team to ensure better communication and service delivery. Please know that we value your experience and are committed to improving. 
MdTdt
Marius du Toit du toit's update18 Aug 2026, 11:46
Reviewer Update
The Apartments are Brand New. Hot water can be experienced when turning the hot water tap down. Toilets, Basins and Kitchen Tops, which are granite are really impressive. The place was a bit dusty when I had moved in. But overall acceptable. Thank you. There is a lot of construction still going on. Everything is brand new. Some of the windows need to be repaired still although new development takes precedence. I would insist on ensuring the current tenants become the spectacle and then the latter. We were all very happy with the units. Thank you. There were staff to assist in moving in too. Thank you. There are visible Fibre Breakage Damage Present. And this has also caused delays in Fibre Connectivity. However there are other service providers like Metrofibre visible Yesterday. The water and Electrical Facilities along with lights are all brand new. New Tiles. And Newly Plastered walls. Neatly painted. Brand New Shower, with Mosaic Tiiles white. Brand New Grouting. There is still ongoing pool construction. Gym Nearly Finished. I needed a place to stay urgently. They delivered. Thank you. The unexpected R1500 registration was not part of the arrangement.
Live Easy Apartments
Live Easy Apartments's reply02 Sept 2026, 09:45
Official
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We take concerns regarding Wi-Fi availability and staff's interactions seriously and are continuously working to improve our service and communication. Regarding the additional charge, we aim to communicate all applicable fees upfront to ensure transparency and avoid any misunderstandings. We appreciate your feedback and will use it to improve overall tenant experience.