Terrible customer service

I have made an application at live easy Sunninghill and every time I try to go do the viewing the sales agents aren't there. The email says the working hours are from 8-4. You go there at 8:30 and the security guard literally tells you it's too early they have not arrived yet. When you go at 1pm no one is there to help you. I have gone before and I was asked if I had made an application and I said no, but even then the customer service I experienced was below par. Nonchalant stuff who don't sound like the know about the units enough, it's as if you are doing you a favor by telling you about their units