Rudeness and Poor Customer Service

The quality of customer service is lacking; they neglect to respond to phone calls or emails and display rudeness. Moreover, they resort to threats of lease cancellation when faced with complaints. It's imperative that reception personnel undergo proper training on interpersonal skills. Their disrespectful behavior suggests a belief that they're doing tenants a favor by allowing them onto their property, ignoring the mutual benefit in business transactions. Their primary focus appears to be financial gain.