LIVE EASY RANDBURG - Abuse of power and harassment

I am writing this in a pitch black apartment at Live Easy Randburg where agents Mahlatse, Martin and Jacob refuse to assist me whilst I have paid my rent and water in full. Bear in mind that electricity is prepaid but I am sitting in a dark room. This is all because of threats and harassment’s from the Live Easy team. When I moved in here on the 1st of May, I dealt with Jacob who is one of the agents. He was the one I had communicated with from the day I came for viewing to when I moved in. On all these occasions, Jacob had never mentioned that there is a compulsory levy fee of R300 every month. An important detail that could make or break a tenants decision. So naturally, I moved in not being aware that on top of my R4200 rent I was going to be paying (R100 for gym that can be cancelled after the first month and R300 levy fee for sewage and waste disposal). When I asked Martin about this as I expressed my concern about this important information being left out- he told me to move to a smaller unit of which I had deliberately not taken because of its size. I told him that this is not an option for me as I had chosen this room for a specific reason. Moreover, I also spoke to Mahlatse about this matter and he apologised on behalf of Jacob and offered to find a fair resolution. This was not done. Now he has switched of my lights when I have paid my rent, my water, my electricity and the R300 levy fee for the month of June. My argument that this should not be my issue as the agent omitted this information and now I am being forced to pay for his mistakes. Live Easy is this how you treat your tenants ?