Live Easy Nana Sita

I've got a daughter who's residing in Live Easy Nana Sita and her room is so small and on Friday there was a better room that was available and still and requested with the management to move her to a better room since it's available and it's for the same amount that I'm currently paying and management said they will contact their superiors on Monday and to my surprise my request was declined and I'll like to know why.If there's someone who can assist me can you kindly contact me on this number *** or my email address is ***