KE
Kester E
1 reviews | Active since Oct 2019
14 Mar 2023, 16:46
They never give feedback, even when asked they cannot supply you with feedback
The last feedback I received regarding my claim was on the 3rd of March.
That was almost 2 weeks ago. This is now getting ridiculous. The reason I paid you was to make the process smoother for me. But now it goes to show that I could have just done the entire claim myself as I am anyway doing all the follow-ups myself. I paid for a service I am not receiving, and I am starting to get very irate about this.
I worked in a high-demand environment as well and I know to make my follow-ups daily so that when asked a question I could answer it.
You however never have an answer for me or a solution to the problem. I expect proper feedback tomorrow by 10 or I will have to take this matter further.
Helpful (0)
Replies (3)0
Replies (3)
Little Monkey UIF Claims 's replyOfficial
16 Mar 2023, 14:22Good day
your claim was submitted - the employment is updated and the claim awaiting an approval.
as per the information and notifications - we do not make the approvals - this is done by DOL. The claim is in process as per the feedback and escalation information we have sent to you.
your claim was submitted - the employment is updated and the claim awaiting an approval.
as per the information and notifications - we do not make the approvals - this is done by DOL. The claim is in process as per the feedback and escalation information we have sent to you.
Little Monkey UIF Claims 's reply16 Mar 2023, 14:22
Official
Good day
your claim was submitted - the employment is updated and the claim awaiting an approval.
as per the information and notifications - we do not make the approvals - this is done by DOL. The claim is in process as per the feedback and escalation information we have sent to you.
your claim was submitted - the employment is updated and the claim awaiting an approval.
as per the information and notifications - we do not make the approvals - this is done by DOL. The claim is in process as per the feedback and escalation information we have sent to you.
KE
Kester E's updateReviewer Update
17 Mar 2023, 07:28The escalations were done so many times I have lost count. at some point, you need to find out what exactly is holding up the process. because obviously, it is not the fact that the escalations were not done.
KE
Kester E's update17 Mar 2023, 07:28
Reviewer Update
The escalations were done so many times I have lost count. at some point, you need to find out what exactly is holding up the process. because obviously, it is not the fact that the escalations were not done.
Little Monkey UIF Claims 's replyOfficial
17 Mar 2023, 08:46As per the feedback the employment is updated and everything was scanned to the system as per the copies we have provided you with.
You initially also struggled on your own hence asking us to assist - but the overall delay is with DOL.
You initially also struggled on your own hence asking us to assist - but the overall delay is with DOL.
Little Monkey UIF Claims 's reply17 Mar 2023, 08:46
Official
As per the feedback the employment is updated and everything was scanned to the system as per the copies we have provided you with.
You initially also struggled on your own hence asking us to assist - but the overall delay is with DOL.
You initially also struggled on your own hence asking us to assist - but the overall delay is with DOL.