JVDS
JESSICA VAN DER SCHYFF
1 reviews | Active since Oct 2020
04 Jul 2023, 21:12
Speechless!!!!
3 and a half years! This is how long it takes for the company (which you paid for) to assist you. I've been advised a few months ago to start doing this "escalation" to the DOL which means I must now do their work. When I phoned them today I was told again "sorry, I don't know what to tell you". When I asked if they maybe have a number that I can phone (seeing that they do not want to) I was told no, and then only to receive the most rude email afterwards. After 3 and a half years of still not sorting out my claim, I have come to the realization, that customer care, is not on their priority list at all. But after all, I can actually understand, seeing that I already paid them so why should they care!
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Replies (2)
Little Monkey UIF Claims 's replyOfficial
04 Jul 2023, 21:24Good day
Please share the whole employment and claim story all the hiccups and issues and non compliance from employers.
Initially employment was not updated - by the time it was updated you resumed new employment and then again new employment now Because of 2x employment periods created / declared we have advised you of the escalation process. AS i personally have explained to you over the phone what must be done and by who - DOL must make relevant changes to the employment - you took note. WE cannot amend and or remove your employment records - this has to be done by DOL. I have also advised you - due to the complex matter of the unemployment claim - this would take some time and a couple of escalations would need to be actioned. Each week you do give us a call - and we check and unfortunately employment is not updated / corrected we advise you thereof. and then again advise to escalate. Each escalation we also escalate and share details with you. Today you have asked our team for our DOL contact persons personal details - I have rep**** to you in an email stating that i cannot share their details as they doesn't work directly with the public, which i have also before advised. The route to follow is the escalation with the relevant permission letters as per ALL the feedback you have received.
Please share the whole employment and claim story all the hiccups and issues and non compliance from employers.
Initially employment was not updated - by the time it was updated you resumed new employment and then again new employment now Because of 2x employment periods created / declared we have advised you of the escalation process. AS i personally have explained to you over the phone what must be done and by who - DOL must make relevant changes to the employment - you took note. WE cannot amend and or remove your employment records - this has to be done by DOL. I have also advised you - due to the complex matter of the unemployment claim - this would take some time and a couple of escalations would need to be actioned. Each week you do give us a call - and we check and unfortunately employment is not updated / corrected we advise you thereof. and then again advise to escalate. Each escalation we also escalate and share details with you. Today you have asked our team for our DOL contact persons personal details - I have rep**** to you in an email stating that i cannot share their details as they doesn't work directly with the public, which i have also before advised. The route to follow is the escalation with the relevant permission letters as per ALL the feedback you have received.
Little Monkey UIF Claims 's reply04 Jul 2023, 21:24
Official
Good day
Please share the whole employment and claim story all the hiccups and issues and non compliance from employers.
Initially employment was not updated - by the time it was updated you resumed new employment and then again new employment now Because of 2x employment periods created / declared we have advised you of the escalation process. AS i personally have explained to you over the phone what must be done and by who - DOL must make relevant changes to the employment - you took note. WE cannot amend and or remove your employment records - this has to be done by DOL. I have also advised you - due to the complex matter of the unemployment claim - this would take some time and a couple of escalations would need to be actioned. Each week you do give us a call - and we check and unfortunately employment is not updated / corrected we advise you thereof. and then again advise to escalate. Each escalation we also escalate and share details with you. Today you have asked our team for our DOL contact persons personal details - I have rep**** to you in an email stating that i cannot share their details as they doesn't work directly with the public, which i have also before advised. The route to follow is the escalation with the relevant permission letters as per ALL the feedback you have received.
Please share the whole employment and claim story all the hiccups and issues and non compliance from employers.
Initially employment was not updated - by the time it was updated you resumed new employment and then again new employment now Because of 2x employment periods created / declared we have advised you of the escalation process. AS i personally have explained to you over the phone what must be done and by who - DOL must make relevant changes to the employment - you took note. WE cannot amend and or remove your employment records - this has to be done by DOL. I have also advised you - due to the complex matter of the unemployment claim - this would take some time and a couple of escalations would need to be actioned. Each week you do give us a call - and we check and unfortunately employment is not updated / corrected we advise you thereof. and then again advise to escalate. Each escalation we also escalate and share details with you. Today you have asked our team for our DOL contact persons personal details - I have rep**** to you in an email stating that i cannot share their details as they doesn't work directly with the public, which i have also before advised. The route to follow is the escalation with the relevant permission letters as per ALL the feedback you have received.
Little Monkey UIF Claims 's replyOfficial
04 Jul 2023, 21:28Weekly escalation have been done trying to assist in the matter - you have been copied into all of these.
Little Monkey UIF Claims 's reply04 Jul 2023, 21:28
Official
Weekly escalation have been done trying to assist in the matter - you have been copied into all of these.