Poor customer service

<p>This company is a great idea. Assisting new and again moms with Uif claims without the stress of them having to do it themselves with a new baby in the midst.</p> <p> </p> <p>However it is even more stressfull when the customer service is really bad. </p> <p> </p> <p>Stephanie does not respond to follow ups and if she does it's a half hearted 1 liner with hardly any info. "We are working on it" does not suffice. </p> <p>And when you ask questions to explain the problem you just don't get anything back. </p> <p> </p> <p>Being in the customer service industry myself I can admit you cannot please everyone. But this is just horrific. </p> <p> </p> <p>You pay for the service and I think a decent response is not asking to much at all. </p>