Paid for a service but ended up doing it myself!

I paid Little ******s to assist with my UIF claim, but the service I received was extremely disappointing.

Communication was poor throughout the process. I only received updates when I followed up myself, and responses were inconsistent. Their receptionist confirmed that my documents had been submitted manually when my documents was rejected online, but I was later told that they do not submit documents manually.

My UIF claim was repeatedly rejected, and I was told it was because there was no termination date on the system. However, no effort was made to investigate the actual cause with the Department of Labour. I eventually went there myself, and the real issue was resolved in less than two minutes. The problem had nothing to do with my termination date.

I paid for a service to avoid the stress of dealing with the UIF process, yet I ended up having to resolve the issue myself. Based on my experience, I cannot recommend this company. I would advise others to carefully consider whether the service they are paying for is actually being delivered.