NS
Nadri S
1 reviews | Active since Feb 2019
28 Sept 2023, 11:19
Never use this company!
DO NOT use this company, you are wasting your time and money. They are not able to help you! Contrary to what is written on their webpage, using their services is more stressful than just doing it yourself. They have submitted incorrect and outdated documentation on my behalf - even after pointing it out numerous times. They do not reply to their emails - I have repeatedly requested an update on my claim since 1 August and it is now more than 2 MONTHS later with NO feedback from them. It is impossible to get hold of them over the phone and when you do, the phone either gets put down in your ear (after holding for 1 HOUR!!!!), cuts out or you must deal with a multitude of excuses. I had to go into DOL myself to sort out the mess Stephanie has created and might now not receive my UIF because of the submission she’s done. I will NOT recommend her services to anyone, it’s easier to do it yourself than to use Little ****** UIF to assist you.
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Replies (5)0
Replies (5)
Little Monkey UIF Claims 's replyOfficial
28 Sept 2023, 11:54Good day
as per the feedback provided a previous employment period wasn't updated and this caused the delay.
On the submission we have submitted all that you have provided and more. Taking into consideration the many different employment documents for the last for years since you had more multiple employers during this time. Once you have noted there was an issue with the documents - a resubmit was done and we have advised you please send all you want us to submit. This was again printed and submitted to DOL (all new as requested)
As mentioned ALL was requested and reprinted and resubmitted. - the issue being a 2017 employment period that still wasn't updated and terminated by employers.
It is well noted that we cannot be held liable and or responsible for incorrect employment and documents and or information completed on the documents.
This is part of employers compliance to ensure that they fill out correct information on the documents and when making declarations to DOL in terms of employment history they declare correct employment.
As for the phone lines - we have noted on the call message that if the calls drops after being nr1 in line it is due to phones not working during load shedding and we have advised to check the schedule as we are on group 11.
as per the feedback provided a previous employment period wasn't updated and this caused the delay.
On the submission we have submitted all that you have provided and more. Taking into consideration the many different employment documents for the last for years since you had more multiple employers during this time. Once you have noted there was an issue with the documents - a resubmit was done and we have advised you please send all you want us to submit. This was again printed and submitted to DOL (all new as requested)
As mentioned ALL was requested and reprinted and resubmitted. - the issue being a 2017 employment period that still wasn't updated and terminated by employers.
It is well noted that we cannot be held liable and or responsible for incorrect employment and documents and or information completed on the documents.
This is part of employers compliance to ensure that they fill out correct information on the documents and when making declarations to DOL in terms of employment history they declare correct employment.
As for the phone lines - we have noted on the call message that if the calls drops after being nr1 in line it is due to phones not working during load shedding and we have advised to check the schedule as we are on group 11.
Little Monkey UIF Claims 's reply28 Sept 2023, 11:54
Official
Good day
as per the feedback provided a previous employment period wasn't updated and this caused the delay.
On the submission we have submitted all that you have provided and more. Taking into consideration the many different employment documents for the last for years since you had more multiple employers during this time. Once you have noted there was an issue with the documents - a resubmit was done and we have advised you please send all you want us to submit. This was again printed and submitted to DOL (all new as requested)
As mentioned ALL was requested and reprinted and resubmitted. - the issue being a 2017 employment period that still wasn't updated and terminated by employers.
It is well noted that we cannot be held liable and or responsible for incorrect employment and documents and or information completed on the documents.
This is part of employers compliance to ensure that they fill out correct information on the documents and when making declarations to DOL in terms of employment history they declare correct employment.
As for the phone lines - we have noted on the call message that if the calls drops after being nr1 in line it is due to phones not working during load shedding and we have advised to check the schedule as we are on group 11.
as per the feedback provided a previous employment period wasn't updated and this caused the delay.
On the submission we have submitted all that you have provided and more. Taking into consideration the many different employment documents for the last for years since you had more multiple employers during this time. Once you have noted there was an issue with the documents - a resubmit was done and we have advised you please send all you want us to submit. This was again printed and submitted to DOL (all new as requested)
As mentioned ALL was requested and reprinted and resubmitted. - the issue being a 2017 employment period that still wasn't updated and terminated by employers.
It is well noted that we cannot be held liable and or responsible for incorrect employment and documents and or information completed on the documents.
This is part of employers compliance to ensure that they fill out correct information on the documents and when making declarations to DOL in terms of employment history they declare correct employment.
As for the phone lines - we have noted on the call message that if the calls drops after being nr1 in line it is due to phones not working during load shedding and we have advised to check the schedule as we are on group 11.
NS
Nadri S's updateReviewer Update
28 Sept 2023, 12:41After visiting the DOL in person, they informed me that my employment history (which you repeatedly bring up as an excuse) was not the issue. The issue was an incorrect submission done by Little ******s and submitting illegible documents (because you print and rescan documents badly). I fully agree that you cannot be held liable for submitting documents that's not completed correctly (even though you claim to have checked it), but you can be held liable for not submitting the correct documentation. Even after pointing out the incorrect documentation to you, and after resending my email to you again with the correct documents, you still submitted some of the documents incorrectly, AGAIN! Stop making excuses and blaming DOL and take some responsibility. Your lack of responsibility is what makes your work poor. Also, what is your excuse for not replying to customer emails for more than 2 months?
NS
Nadri S's update28 Sept 2023, 12:41
Reviewer Update
After visiting the DOL in person, they informed me that my employment history (which you repeatedly bring up as an excuse) was not the issue. The issue was an incorrect submission done by Little ******s and submitting illegible documents (because you print and rescan documents badly). I fully agree that you cannot be held liable for submitting documents that's not completed correctly (even though you claim to have checked it), but you can be held liable for not submitting the correct documentation. Even after pointing out the incorrect documentation to you, and after resending my email to you again with the correct documents, you still submitted some of the documents incorrectly, AGAIN! Stop making excuses and blaming DOL and take some responsibility. Your lack of responsibility is what makes your work poor. Also, what is your excuse for not replying to customer emails for more than 2 months?
Little Monkey UIF Claims 's replyOfficial
28 Sept 2023, 12:55Good day
as per the screenshots provided with each feedback - the 2017 period was active within the 4 year cycle and not updated.
if it is now not a problem anymore - it is due to the escalations and request to DOL to update the employment
as per the screenshots provided with each feedback - the 2017 period was active within the 4 year cycle and not updated.
if it is now not a problem anymore - it is due to the escalations and request to DOL to update the employment
Little Monkey UIF Claims 's reply28 Sept 2023, 12:55
Official
Good day
as per the screenshots provided with each feedback - the 2017 period was active within the 4 year cycle and not updated.
if it is now not a problem anymore - it is due to the escalations and request to DOL to update the employment
as per the screenshots provided with each feedback - the 2017 period was active within the 4 year cycle and not updated.
if it is now not a problem anymore - it is due to the escalations and request to DOL to update the employment
NS
Nadri S's updateReviewer Update
28 Sept 2023, 14:04Again, not the reason my claim was not approved according to DOL. The reason was, as stated above, incorrect submission by you and illegible documents submitted by you. If you weren't aware of this then you were obviously not following up on my claim properly, which is what you were paid to do. You are welcome to take this up with DOL as this comes directly from both their Bronkhorstspruit and Pretoria office. Again, please explain to me why you didn't provide any feedback (almost 2 months) on my email send 1 August? It's seems you are avoiding this question?
NS
Nadri S's update28 Sept 2023, 14:04
Reviewer Update
Again, not the reason my claim was not approved according to DOL. The reason was, as stated above, incorrect submission by you and illegible documents submitted by you. If you weren't aware of this then you were obviously not following up on my claim properly, which is what you were paid to do. You are welcome to take this up with DOL as this comes directly from both their Bronkhorstspruit and Pretoria office. Again, please explain to me why you didn't provide any feedback (almost 2 months) on my email send 1 August? It's seems you are avoiding this question?
Little Monkey UIF Claims 's replyOfficial
28 Sept 2023, 14:30Good day
documents that we have submitted we have proved you the pack of copies with for records purposes
documents that we have submitted we have proved you the pack of copies with for records purposes
Little Monkey UIF Claims 's reply28 Sept 2023, 14:30
Official
Good day
documents that we have submitted we have proved you the pack of copies with for records purposes
documents that we have submitted we have proved you the pack of copies with for records purposes