Little ******'s steps caused claim to be flagged as **********

I engaged the services of Little ****** on 12 July 2022 and submitted all their required documentation. It was submitted to DOL on 26 July. On 24 August, I queried progress and received no response. I again queried on 9 September and again received no response. On 23 September, I received an email saying that the claim had been approved. On checking, I saw that the approval was granted on 17 August but no payments had been made, Every month after that I queried why no payment had been made but received no feedback. Eventually, I tired of this and I went to my local UIF office to try to figure out why no payment had been made. The office informed me that the payment had been flagged as potentially ********** as the application had been submitted to the Kimberly office and the request for continuation of payments to other offices around the country when our physical address was in Durban. It took me two days to undo the mess that they had created. Their response to me is that the DOL changed their processes and Little ****** cannot be held liable/responsible for this. Do you want to deal with a company who does not respond to your emails and takes no responsibility for problems created directly by their actions?