MS
Mashuku S
1 reviews | Active since Feb 2023
16 Mar 2023, 13:39
Little ****** uif is a *****
*****! *****! *****! I made payments 11 November 2022 and till date my claim has not paid out, I had to personally go to DOL and call uif offices, to my surprise there has never been a claim or any form of process done. I am utterly disgusted by the kind of service they offer, at one point I taught maybe it's because I'm black. I had to send them emails voicing out how frustrated and dissatisfied I was and still it hasn't moved them much. I still have to call in to get feedback and half the time their lines are off due to various pathetic reasons. In no time I'll be going back to work and who knows I might never get my maternity pay out.
Helpful (0)
Replies (4)0
Replies (4)
Little Monkey UIF Claims 's replyOfficial
16 Mar 2023, 14:21Good day
Your claim was submitted 24/02/2023 to the DOL as per the email notifications sent.
AS per Jan 2023 feedback - you had a DIscovery Bank account which we advised needed to change. After this was changed claim was submitted and feedbacks.
Employment history was checked and such feedback also emailed to you.
Current employment was updated but there was a 2017 period at a previous employer that was not updated.
all of the above information was emailed to you, if you have not received the feedbacks then it might have gone to your spam folder.
Your claim was submitted 24/02/2023 to the DOL as per the email notifications sent.
AS per Jan 2023 feedback - you had a DIscovery Bank account which we advised needed to change. After this was changed claim was submitted and feedbacks.
Employment history was checked and such feedback also emailed to you.
Current employment was updated but there was a 2017 period at a previous employer that was not updated.
all of the above information was emailed to you, if you have not received the feedbacks then it might have gone to your spam folder.
Little Monkey UIF Claims 's reply16 Mar 2023, 14:21
Official
Good day
Your claim was submitted 24/02/2023 to the DOL as per the email notifications sent.
AS per Jan 2023 feedback - you had a DIscovery Bank account which we advised needed to change. After this was changed claim was submitted and feedbacks.
Employment history was checked and such feedback also emailed to you.
Current employment was updated but there was a 2017 period at a previous employer that was not updated.
all of the above information was emailed to you, if you have not received the feedbacks then it might have gone to your spam folder.
Your claim was submitted 24/02/2023 to the DOL as per the email notifications sent.
AS per Jan 2023 feedback - you had a DIscovery Bank account which we advised needed to change. After this was changed claim was submitted and feedbacks.
Employment history was checked and such feedback also emailed to you.
Current employment was updated but there was a 2017 period at a previous employer that was not updated.
all of the above information was emailed to you, if you have not received the feedbacks then it might have gone to your spam folder.
MS
Mashuku S's updateReviewer Update
16 Mar 2023, 21:17I have not received that feedback from you guys. It would be so simple if you take time out to reply to our emails with such concrete feedback. I am constantly calling to no avail at times. I always check my spam for such reasons. It's honestly so unfair what you have done as I may never receive my payout since I'll be going back to work soon. I submitted to you early January and according to DOL as of today my claim was only submitted 24 March 2023.
MS
Mashuku S's update16 Mar 2023, 21:17
Reviewer Update
I have not received that feedback from you guys. It would be so simple if you take time out to reply to our emails with such concrete feedback. I am constantly calling to no avail at times. I always check my spam for such reasons. It's honestly so unfair what you have done as I may never receive my payout since I'll be going back to work soon. I submitted to you early January and according to DOL as of today my claim was only submitted 24 March 2023.
Little Monkey UIF Claims 's replyOfficial
17 Mar 2023, 08:44Good day
Please check the spam folder of your emails as i can definitely see feedback emails being sent to you.
It was submitted later yes due to the issue with the banking details - is you revert back to the feedback sent on this.
I will advise the team to resend all emails now again!
Please check the spam folder of your emails as i can definitely see feedback emails being sent to you.
It was submitted later yes due to the issue with the banking details - is you revert back to the feedback sent on this.
I will advise the team to resend all emails now again!
Little Monkey UIF Claims 's reply17 Mar 2023, 08:44
Official
Good day
Please check the spam folder of your emails as i can definitely see feedback emails being sent to you.
It was submitted later yes due to the issue with the banking details - is you revert back to the feedback sent on this.
I will advise the team to resend all emails now again!
Please check the spam folder of your emails as i can definitely see feedback emails being sent to you.
It was submitted later yes due to the issue with the banking details - is you revert back to the feedback sent on this.
I will advise the team to resend all emails now again!
Little Monkey UIF Claims 's replyOfficial
17 Mar 2023, 11:10PLEASE NOTE:
We have looked further into the matter and all feedbacks provided.
16/01 your documents were received, which we have rep**** on at first it was links - then we requested you send PDF documents.
This was later sent
The following feedback was given - and still the relevant / corrected documents have not been received back.
see below replies to your emails:
EMAIL 1: (previous employers documents)
The ui19 is invalid You cannot mix writing and typing
(new corrected document not yet received back)
EMAIL 2:
Ui2.7 needs to start from 12/12 when the leave starts and the amount should be R0 if you weren’t paid for leave Medical not signed by yourself. No employment letter attached
-----------------------------------
we have advised you about the issues with the bank account and on 28/01 you supp**** new banking.
if you refer back to our agreement - it states that we will not submit if we dont have all the documetns. If you refer above, we didnt have all documents,
Then later we did submit the claim however still not having the corrected documents as requested above.
The actual claim was submitted as per the feedback we emailed. Your employment for 2x employers (current and previous) is not updated as per the feedback sent. However yes - supporting documents have not been loaded to the claim since the corrected documents have not been received back after feedback was given on them. This however is still outstanding and not received.
We have looked further into the matter and all feedbacks provided.
16/01 your documents were received, which we have rep**** on at first it was links - then we requested you send PDF documents.
This was later sent
The following feedback was given - and still the relevant / corrected documents have not been received back.
see below replies to your emails:
EMAIL 1: (previous employers documents)
The ui19 is invalid You cannot mix writing and typing
(new corrected document not yet received back)
EMAIL 2:
Ui2.7 needs to start from 12/12 when the leave starts and the amount should be R0 if you weren’t paid for leave Medical not signed by yourself. No employment letter attached
-----------------------------------
we have advised you about the issues with the bank account and on 28/01 you supp**** new banking.
if you refer back to our agreement - it states that we will not submit if we dont have all the documetns. If you refer above, we didnt have all documents,
Then later we did submit the claim however still not having the corrected documents as requested above.
The actual claim was submitted as per the feedback we emailed. Your employment for 2x employers (current and previous) is not updated as per the feedback sent. However yes - supporting documents have not been loaded to the claim since the corrected documents have not been received back after feedback was given on them. This however is still outstanding and not received.
Little Monkey UIF Claims 's reply17 Mar 2023, 11:10
Official
PLEASE NOTE:
We have looked further into the matter and all feedbacks provided.
16/01 your documents were received, which we have rep**** on at first it was links - then we requested you send PDF documents.
This was later sent
The following feedback was given - and still the relevant / corrected documents have not been received back.
see below replies to your emails:
EMAIL 1: (previous employers documents)
The ui19 is invalid You cannot mix writing and typing
(new corrected document not yet received back)
EMAIL 2:
Ui2.7 needs to start from 12/12 when the leave starts and the amount should be R0 if you weren’t paid for leave Medical not signed by yourself. No employment letter attached
-----------------------------------
we have advised you about the issues with the bank account and on 28/01 you supp**** new banking.
if you refer back to our agreement - it states that we will not submit if we dont have all the documetns. If you refer above, we didnt have all documents,
Then later we did submit the claim however still not having the corrected documents as requested above.
The actual claim was submitted as per the feedback we emailed. Your employment for 2x employers (current and previous) is not updated as per the feedback sent. However yes - supporting documents have not been loaded to the claim since the corrected documents have not been received back after feedback was given on them. This however is still outstanding and not received.
We have looked further into the matter and all feedbacks provided.
16/01 your documents were received, which we have rep**** on at first it was links - then we requested you send PDF documents.
This was later sent
The following feedback was given - and still the relevant / corrected documents have not been received back.
see below replies to your emails:
EMAIL 1: (previous employers documents)
The ui19 is invalid You cannot mix writing and typing
(new corrected document not yet received back)
EMAIL 2:
Ui2.7 needs to start from 12/12 when the leave starts and the amount should be R0 if you weren’t paid for leave Medical not signed by yourself. No employment letter attached
-----------------------------------
we have advised you about the issues with the bank account and on 28/01 you supp**** new banking.
if you refer back to our agreement - it states that we will not submit if we dont have all the documetns. If you refer above, we didnt have all documents,
Then later we did submit the claim however still not having the corrected documents as requested above.
The actual claim was submitted as per the feedback we emailed. Your employment for 2x employers (current and previous) is not updated as per the feedback sent. However yes - supporting documents have not been loaded to the claim since the corrected documents have not been received back after feedback was given on them. This however is still outstanding and not received.