Frustrated

I am not receiving any response to my emails. It has been a year since 12 September 2019 when my claim was submitted. I have been emailing for feedback for a month now and not even an automatic reply is received. I do not know what is happening as I had to go and apply for personal loans to keep afloat because my claim has not been processed. This is not fair. My claim was submitted before the whole COVID 19 pandemic but yet this is one of the "reasons" delaying my claim. Please can I just get feedback on the progress of my claim and whether I should just call the DOL myself to get this sorted.